These terms cover the survey, design, installation and support services provided by Pocono Smart ("we", "us"). Hiring us means you accept them. Last updated: August 1, 2026.
1. Site visits and quotes
The first site visit is free within our service area. Afterwards you receive a written quote listing parts, quantities, expected duration and payment terms. Quotes are valid for 30 days from the date issued.
If conditions on site turn out to be materially different from what was visible during the survey — structure inside a wall, wiring that does not match its labels — we stop, tell you, and agree the revised approach and cost before continuing.
2. Installation
- Dates are agreed in advance. Please give us at least 48 hours notice if you need to change one.
- We protect floors, furniture and finishes while working, and clean up before leaving.
- We need power, water and working space, so please make sure we can get in on the day.
- If we cannot get access, or the area has not been cleared, a return-visit charge may apply.
3. Equipment and warranty
Equipment carries the manufacturer warranty, generally one to two years; the shipping paperwork governs. Our installation and configuration work is warranted for one year from the date of acceptance.
The warranty does not cover: settings changed by others or equipment added by others; damage from surge, lightning or flood; physical damage; or any part of the system we did not install.
4. Payment
Standard jobs take a 40% deposit when the quote is accepted, with the balance due on completion. Larger jobs, or any requiring special-order equipment, have payment terms stated on the quote.
We reserve the right to pause support on overdue accounts.
5. Cancellation and changes
Cancel before equipment is ordered and the deposit is returned in full. Once equipment is ordered we deduct actual purchase and restocking costs and return the remainder. If work has already started, we bill for the portion completed.
6. Third-party services
Some features — remote access, cloud backup, voice assistants — are supplied by manufacturers or third-party platforms. Their availability, pricing and terms are set by them and are outside our control. We identify at quoting stage which features depend on a third party.
7. Limitation of liability
We are responsible for direct damage caused by defective workmanship, up to the contract value of the job in question. We are not liable for indirect losses such as business interruption or lost data, except where caused by our willful misconduct or gross negligence.
Smart security equipment — locks, cameras, sensors — is an aid. It does not replace insurance or a monitored alarm service, and it cannot guarantee that nothing will happen.
8. Website content
The text, images and design on this site are our copyright. Articles are general guidance and are not professional advice about any particular property.
9. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania. We would much rather resolve any dispute by talking it through first.
10. Contact
Pocono Smart
138 Lower Notch Rd, Albrightsville, PA 18210, USA
Phone: +1 570-751-8013
Email: [email protected]